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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are enabling your client on best practices for a Slack rollout communication plan.
Which set of components should you highlight to your client?

A) Objective, channel setup recommendations and target audience
B) Target audience, channel setup recommendations and delivery method
C) Objective, channel setup recommendations and delivery method
D) Target audience, objective and delivery method

2. Your Slack client requests your guidance on evaluating eDiscovery and DLP applications for their Slack Enterprise Grid. Specifically, the client's Enterprise Security team wants to understand the access these applications will have to data on their grid.
How would you respond to this question?

A) Both eDiscovery and DLP applications require read & write access to Slack data.
B) eDiscovery applications need only read access to Slack data, whereas DLP applications require both create & update access.
C) eDiscovery applications need only read access to Slack data, whereas DLP applications require both read & write access.
D) eDiscovery applications need only create access to Slack data, whereas DLP applications require both read & write access.

3. Your client mentions that employees are looking for a way to get asynchronous, easy to understand and regularly scheduled content so they can learn more about Slack as they use it.
What is the best learning solution to support your client's employees?

A) Offer an additional Slack User Essentials Class.
B) Create a #slack-tips channel to share tips.
C) Create an internal Champions Network.
D) Create and share a one-hour Video Summary.

4. During your discovery, you notice that your client has challenges with triage and issue resolution. Employee questions are answered in many different channels, which makes it difficult for a "search first" culture to be promoted. You determine that creating channel naming conventions and dedicated triage and issue resolution channels will help solve these challenges.
Which channel prefix will best signal to employees that the channel is dedicated to answering their questions?

A) #hello
B) #search-first
C) #security
D) #help

5. You have a Slack Connect channel created with your client for your current engagement. Your client is new to Slack and wants to ensure that important information is easily accessible rather than searching within the channel.
What should you advise your client do to accomplish this?

A) Encourage team members to only post when absolutely necessary to minimize channel noise.
B) Pin important messages and bookmark key documents to the channel.
C) Disable threads to ensure all replies are visible.
D) Use @channel with every message to notify the entire team of all messages.

Solutions: