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Updated: Sep 04, 2025
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Microsoft Dynamics 365 for Customer Service Exam Certification Details:
| Passing Score | 700 / 1000 |
| Exam Code | MB2-718 |
| Books / Training | 81057: Agent Enablement in Microsoft Dynamics 365 for Customer Service 81058: Service Intelligence in Microsoft Dynamics 365 for Customer Service 81063: Voice of the Customer in Microsoft Dynamics 365 for Customer Service 81064: Microsoft Dynamics 365 Unified Service Desk For Customer Service 81065: Microsoft Dynamics 365 for Field Service |
| Exam Price | $165 (USD) |
| Schedule Exam | Pearson VUE |
| Sample Questions | Microsoft Dynamics 365 for Customer Service Sample Questions |
| Exam Name | Microsoft Certified Solutions Expert (MCSE) - Business Applications |
| Number of Questions | 40-60 |
| Duration | 120 mins |
Who should take the MB2-718 exam
The Microsoft Dynamics 365 for Customer Service MB2-718 Exam certification is an internationally recognized validation that identifies persons who earn it as possessing skilled as a Microsoft Certified Professional. If candidates want significant improvement in career growth needs enhanced knowledge, skills, and talents. The Microsoft Dynamics 365 for Customer Service MB2-718 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Microsoft Dynamics 365 for Customer Service MB2-718 Exam then he should take this exam.
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Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
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